Support

Keep your papers safe.

Before you remove the app

Export the papers you want to keep before clearing site data, changing browser profiles or uninstalling Drawcula. Save keeps a local paper; Export creates a separate file in your downloads or chosen location. Papers in app.drawcula.io are separate from papers on other sites, browsers, devices and the Android app. There is no automatic sync. Private browsing is unsuitable for keeping your only copy.

Using a private server

Connecting to your own HTTPS drawing server checks availability but does not upload your artwork. Use the separate upload-copy action when you want to send a paper. A server copy has its own retention and deletion rules, controlled by that server's operator.

Using Google Drive on Android

Open the Papers menu and choose Connect Google Drive… to pick an account. You can then open a Drawcula file or PDF from your Drive, save a copy of the current paper, or save changes back to a file you opened. Drawcula can reach only files you open or save with it. Drive copies do not update automatically: Save keeps working on your device, and Drive changes only when you save to it. Disconnect stops the app using your account. To withdraw its permission, remove Drawcula from your Google Account's third-party connections.

Reporting a problem in the Android app

If the Android app shows a technical report after a failure, you can read it first. Send delivers it to us; Copy lets you paste it into an email instead; Keep holds it on your device for 24 hours; Discard removes it. A sent report shows a receipt, from which Delete report removes it from our report service. Reports never include your artwork.

Drawing without an account

No Drawcula signup is required to draw, save locally or export. Google Drive is optional. Optional bring-your-own-key AI providers are a planned capability, not a current public feature.

Email support

For privacy questions, use privacy@drawcula.io.

Replies come from our business address, support@binarybusiness.me.